Refund policy

Sophiestent Refund Policy

At Sophiestent, customer satisfaction is our top priority. We understand that sometimes a purchase might not be exactly what you expected or that we may be out of stock and we’re here to help you find something that suits your needs perfectly. While we do not offer refunds  instead we will  provide store credit equivalent to the amount of your purchase.

Why Store Credit?

We believe in the quality and value of our products, and we want you to find something that you love. Offering store credit allows you the flexibility to choose another item from our wide range of fashion and accessories, ensuring you’re completely satisfied with your shopping experience.

How It Works:

• If you’re not satisfied with your purchase, simply return the item to us in its original condition within 5 days of receiving it.
• Once we receive your return, we will issue store credit for the full amount of your purchase.
• Your store credit can be used at any time and does not expire, giving you the freedom to shop for something else that better suits your taste.

Our Commitment to You

At Sophiestent, we’re dedicated to making sure you have a positive shopping experience. Our customer service team is always here to assist you with any concerns or questions. We want you to feel confident and valued every time you shop with us.

Thank you for choosing Sophiestent. We look forward to helping you find the perfect item!